Report Impersonation

HOW TOHow to File a Complaint on e-People

1. STEP 1

   Access e-People

   • Website: https://www.epeople.go.kr
   • You can also access it by searching for '국민신문고' (e-People) on a portal site

   Go to Website

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2. STEP 2

   Sign Up or Log In

   • Sign-up: You can register through personal identity verification (mobile phone, joint digital certificate, etc.)
   • Complaints can also be filed without signing up, but checking their progress may be limited

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3. STEP 3

   Select the Complaint Application Menu

   • Click 'Apply for Complaint' ('민원 신청') in the top menu
   • You can choose a type such as 'File a Complaint' ('민원신청하기'), 'Corruption and Public Interest Reports' ('부패ㆍ공익신고'), 'Proposals and Participation' ('제안ㆍ참여') or 'Request for Information Disclosure' ('정보공개청구') (for general reports of inconvenience or requests, select 'File a Complaint' ('민원신청하기'))

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4. STEP 4

   Personal Information and Consent

   • Consent to the provision and use of personal information is required → Enter the complainant’s contact details, address, etc. → If the place where the matter occurred is online, check 'Not applicable' ('해당없음')

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5. STEP 5

   Fill In the Form

   • Title: Write briefly so that the key point of the complaint is clear
   • Content: Describe specifically when, where and what happened (a fact-based account and polite language are recommended)
   • Attachments: Supporting evidence may be attached if available (photos, documents, etc.)

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6. STEP 6

   Automatic Assignment or Manual Selection of the Handling Agency

   • The relevant ministry or local government is assigned automatically according to the content of the complaint
   • If you wish, you may also select the agency yourself

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7. STEP 7

   Complete the Application and Check the Receipt Number

   • A receipt number is issued once the complaint has been filed
   • You can check the progress in the [Complaint Processing Status ('민원처리현황')] menu

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